📑 KeySoftMoJo – Policies
At KeySoftMoJo, we value transparency, reliability, and customer trust. Please read this policy carefully before making a purchase or registering an account. By using our services, you agree to the terms outlined below.
1. General Terms
- All products sold on KeySoftMoJo are digital licenses or digital services and are delivered electronically.
- By purchasing or registering on our website, you agree to comply with this policy and our usage terms.
2. Product Delivery
- Orders are processed through our automated system to ensure fast and secure delivery.
- Digital products are delivered instantly after payment confirmation.
- Delivery details are available via Email and Order History on our website.
- Customers are responsible for providing a valid and accessible email address.
3. Warranty Policy
- Each product includes a lifetime or long-term warranty, as stated on the product page.
- Warranty applies to license validity and activation under the stated requirements.
- In case of issues, our support team will provide assistance, replacement, or resolution where applicable.
- Microsoft product keys are covered by a one-time replacement warranty only. Once a Microsoft key has been successfully replaced, no further warranty, replacement, or compensation will be provided for the same product.
4. Refund Policy
- Due to the nature of digital products, refunds are applicable only if:
- The product is not delivered, or
- The digital key cannot be activated and the issue is confirmed by our support team.
- No refunds will be granted for:
- Incorrect purchases (wrong product, version, region, or device incompatibility).
- Change of mind after delivery.
- Failure to read product descriptions or requirements before purchasing.
- Customer-side issues (unsupported OS, software conflicts, incorrect activation steps).
5. Account & Security
- Customers are responsible for maintaining the confidentiality of their account credentials.
- KeySoftMoJo is not liable for losses caused by unauthorized access due to weak, reused, or shared passwords.
6. Fair Use & Prohibited Actions
- Digital products are intended for personal or business use only, unless otherwise stated.
- Fraudulent, abusive, or illegal activities, including:
- Unauthorized reselling,
- Account sharing in violation of product terms,
- Chargeback abuse or false claims,
may result in account suspension without prior notice.
7. Chargebacks & Dispute Handling
- Customers are strongly encouraged to contact support before opening a chargeback or dispute.
- Unauthorized chargebacks without prior communication may result in account suspension.
- All orders, deliveries, and communications are logged to protect both customers and the platform.
8. Customer Support
- Our support team is available 24/7 via:
- For faster assistance, please provide your Order ID and relevant order details.
9. Policy Updates
- KeySoftMoJo reserves the right to update or modify this policy at any time.
- Changes will be published on this page and take effect immediately upon publication.
If you have any questions or uncertainties, please contact our support team before purchasing to confirm product compatibility and requirements.
